Network Solutions Engineer

TCS present an excellent opportunity for Network Data

Job Location : Kolkata, Chennai

Experience required : 6-10 yrs

Skills : CISCO, Paloalto, Load blanacer, Fortinet, Wireless

Virtual drive : 27-Nov-25 (Thursday)

Must-Have

• Good knowledge in routing, switching and Palo Alto
• Technical support for networking such as : WAN and LAN connectivity, routers, firewalls, wireless and security.
• Remote access solution implementation and support such as IPSEC VPN
• Understanding of DNS / DHCP
• Ability to work with vendor support to resolve client issues
• Experience with Command Line Interfaces to manage computer equipment
• Respond to and resolve alerts and tickets generated from the monitoring system and / or customer requests in a timely fashion.
• Maintain accurate time and records in all service tickets as performed.
• Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
• Communicate with customers as needed regarding ticket progress, changes or agreed outages.
• Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.
• Work with all team members to implement and improve Company best practices.
• Perform fast turnaround of customer requests.
• Perform network administrative duties on-site weekly.
• Communicate effectively with the customer regarding issues and potential problems.
• Report to management potential problems with customer’s computers, configurations and / or environment.

Good-to-Have

Inflowbox,SD WAN, F5 load balancer