ServiceNow Business Analyst

ServiceNow Business Analyst

Experience : 8+ Years

Location : Pune

About the Role :

We are looking for an experienced ServiceNow Business Analyst to join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning them with IT transformation initiatives and strategic objectives.

The ideal candidate will have hands-on experience in telecom B2B processes, ServiceNow solutions , and a strong understanding of end-to-end portfolio management . Experience collaborating with international stakeholders—especially in Germany—is a significant advantage.

Key Responsibilities :

• Gather, analyze, and document business requirements for B2B portfolio initiatives.
• Collaborate with portfolio managers and architects to align business needs with technical solutions.
• Support end-to-end process design , customer journeys, and solution blueprints.
• Act as a liaison between business, IT, and delivery teams to ensure requirement clarity and traceability.
• Ensure adherence to governance frameworks, quality standards, and compliance requirements.
• Identify opportunities for process optimization and contribute to continuous improvement.

Required Skills & Experience :

Preferred Qualifications :