Senior AI Engineer (AI -Customer Support Copilots) SE II

About the Role

We are looking for an experienced Senior AI Engineer to lead the development of scalable AI-driven systems that power next-generation Customer Support Copilots . This role focuses on building and integrating models for text, translation, image, and audio processing , with a strong emphasis on production-grade deployments, API integration, and intent / sentiment understanding.

The ideal candidate is a hands-on engineer with a deep understanding of AI technologies and strong backend development experience. You will work at the intersection of AI and system design, ensuring our AI services are robust, scalable, and production-ready.

Requirements

Key Responsibilities

• Design and develop AI-powered systems for multilingual translation , image understanding , audio transcription , and sentiment / intent analysis .
• Improve and optimize classification models for intent detection and sentiment analysis in real-world support conversations.
• Develop and maintain REST APIs , webhooks , and real-time data pipelines using Kafka .
• Build scalable microservices for AI model inference, training, and retraining pipelines.
• Collaborate with ML researchers and product teams to translate prototypes into robust applications.
• Deploy and manage AI services in containerized environments using Docker and Kubernetes .
• Integrate with databases like YugabyteDB , Snowflake , and other storage backends for feature storage and logging.
• Monitor performance, reliability, and scalability of AI systems in production.

Required Skills and Qualifications

Preferred Qualifications

Benefits

Closing :

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https : / / www.keywordsstudios.com / en / applicant-privacy-notice .