Vendor Operations Advisor

What's The Role

As Vendor Operations Advisor, you provide operational support for customer inquiries and troubleshoot service execution issues related to vendor performance. Your focus is on managing vendor operations, resolving supply chain challenges such as equipment deliveries and inventory management, reconciling invoices, and driving continuous improvement. You work closely with internal stakeholders and vendors to ensure Shell's service commitments to customers are met.

What You'll Be Doing

• Respond to Tier 1 customer inquiries related to vendor issues and challenges.
• Manage weekly / monthly vendor operations calls, driving quick resolution of open issues and continuous improvement.
• Perform vendor reconciliation on invoices.
• Support supply chain-related activities, including service equipment and parts deliveries, inventory management, and troubleshooting.
• Utilize available tools and platforms to measure challenges, generate insights, and connect with vendors and product owners to resolve issues and improve customer success rates.
• Use customer feedback to drive improvements with applicable vendors.
• Engage routinely with product owners to support development plans and roadmaps.
• Collect and analyze data regularly, working with third parties and markets to create useful insights and actions across the team.

What You Bring

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam / junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

We'd like you to know that Shell has a bold goal : to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Who We Are

Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach

Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.

Skills Required

Product Lifecycle Management, Contract Management, Project Management, Vendor Negotiation, system setup