Senior Operations ManagerAuthBridge • Gurugram, Haryana, India

No longer accepting applications

Senior Operations Manager

AuthBridge • Gurugram, Haryana, India

7 days ago

Job description

About the role :

Manage the operations and customer service delivery process for the assigned projects / clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters
Quality assessment & Management

Qualification & Functional Skills :

Post-graduation or MBA (Preferred)

Excellent verbal and written communication skills.

Strong leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels

Extensive knowledge of the principles, procedures, and best practices in the industry.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Work Experience :

Minimum 12 years of relevant experience in Operations with service industry experience

At least 7 years’ experience of leading large operations team (BGV operations preferred)

Demonstrated ability to analyze, develop, and implement metrics and process enhancements that ensure key performance indicators are aligned with desired outcomes

Responsibilities :

Job Description – Operations Manager (Background Verification)

1. Lead Daily Operations & Delivery

Manage end-to-end execution of employee background checks (employment, education, address, reference etc.) ensuring high productivity, accuracy, and on-time delivery across a large team.

2. Team Leadership, Rostering & Performance Management

Handle workforce planning, shift / roster management, allocation of work, and real-time supervision.

Drive team motivation, especially during high-volume or stretch periods; build a culture of accountability, speed, and quality.

3. Quality, Efficiency & Process Improvement

Identify bottlenecks, inefficiencies, and quality gaps; redesign processes to improve TAT, reduce rework, and enhance throughput.

Build and implement SOPs and best practices to strengthen operational control.

4. Problem-Solving & Escalation Management

Act as the go-to problem solver for delivery challenges, client escalations, or internal process breakdowns—ensuring timely root-cause analysis and corrective actions.

5. Operations Vision & Transformation

Define the vision for the operations function and build a roadmap to achieve higher efficiency, cost reduction, and a scalable delivery model.

6. Automation, AI & Technology Enablement

Drive adoption of automation, AI tools, and workflow optimizations to reduce manual effort, increase speed, and create a tech-first operations engine.

Create a job alert for this search

Operation Manager • Gurugram, Haryana, India

Related jobs

Customer Management Operations | Senior Manager

Reliance Retail • Gurgaon, Republic Of India, IN

Manage day-to-day vendor performance and ensure adherence to SLAs for pickup completion and quality.Handle vendor escalations proactively, driving timely resolution in coordination with internal te...Show more

Last updated: less than 1 hour ago • Promoted • New!

General manager operations

TÜV SÜD • Gurgaon, Haryana, India

Job Title : General Manager - Operations.Person should have exposure of dealing Corporate planner and office of target companies mainly in Oil and gas and Chemical sector. PMC engineering team, inve...Show more

Last updated: 2 days ago • Promoted

Senior Group Manager Operations

WNS Global Services • Gurgaon, Haryana, India

The Senior Operations Manager will oversee and develop a team of customer service specialists optimizing processes and systems to ensure high performance customer satisfaction and operational effic...Show more

Last updated: 30+ days ago • Promoted

Sr Operations Specialist, Operations / Manager, Operations

S&P Global • Gurgaon, Haryana, India

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the Rol...Show more

Last updated: 30+ days ago • Promoted

Sr Operations Specialist, Operations Manager, Operations

OSTTRA • Gurgaon, Haryana, India

Grade Level (for internal use) : .Understand clients regulatory outreach requirements assist in designing and implementing outreach campaigns to meet their requirement using Outreach360 platform.Oper...Show more

Last updated: 10 days ago • Promoted

Senior manager, technical services, south asia

Radisson Hotel Group • Gurgaon, Haryana, India

The Senior Manager – Technical Services will lead the Technical Services function for Radisson Hotel Group in South Asia, overseeing all Mechanical, Electrical, Plumbing (MEP) and Fire & Life Safet...Show more

Last updated: 2 hours ago • Promoted • New!

Senior Operations Manager

AuthBridge • Gurgaon, India

Manage the operations and customer service delivery process for the assigned projects / clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters.Quality a...Show more

Last updated: 7 days ago • Promoted

Senior Operations Manager

Shepherds.Homes (formerly Shepherds) • Gurgaon, India

Location : Gurugram (managing multi-city operations including Bangalore ).Compensation : ₹35,000–₹60,000 per month + performance-based incentives (50–100%). As a Senior Operations Manager, you will...Show more

Last updated: 9 hours ago • Promoted • New!

Senior Manager - Onsite

Majid Al Futtaim • Gurgaon, Haryana, India

Role Purpose : The Senior Manager - Onsite will be responsible for executing the strategy behind the look and feel, user journeys, and performance optimization of our mobile app experience.This r...Show more

Last updated: 7 days ago • Promoted

Senior Manager – Onsite

Majid Al Futtaim • Gurgaon, India

The Senior Manager - Onsite will be responsible for executing the strategy behind the look and feel, user journeys, and performance optimization of our mobile app experience.This role is a pivotal ...Show more

Last updated: 7 days ago • Promoted

Senior Business Operations Manager

SBI Card • Gurgaon, Republic Of India, IN

Role Purpose- The role is responsible to drive Finance & Sourcing projects & initiatives & Ensure end to end support.Also responsible for Audit compliance & Drive Scoping, Solution, Delivery implem...Show more

Last updated: 1 day ago • Promoted

Manager / senior manager – exhibition sales & client servicing

Hyperlink Brand Solutions Pvt. Ltd. • Gurgaon, Haryana, India

At Hyperlink, we specialize in Multi-Dimensional Storytelling.We craft tailor-made communication strategies and immersive creative solutions for brands. We engage and execute corporate as well as br...Show more

Last updated: 2 hours ago • Promoted • New!

L&D Sr. Operations Manager

JLL • Gurgaon, Haryana, India

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology fo...Show more

Last updated: 12 days ago • Promoted

Senior associate - hiring & people operations

Trademo • Gurgaon, Haryana, India

Trademo is a Global Supply Chain Intelligence Saa S Company, headquartered in Palo-Alto, US.Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs,...Show more

Last updated: 2 hours ago • Promoted • New!

Manager / sr. manager_ mother hub operations( diversity only)

HuntingCube Recruitment Solutions • Gurgaon, Haryana, India

We are hiring for Manager / Sr.Manager – Mother Hub Operations (Diversity Hiring Only) with one of our leading clients in the E-commerce / Logistics industry. Please find the details below : .Manager ...Show more

Last updated: 2 hours ago • Promoted • New!

Senior Manager -Talent Acquisition

Alight Solutions • Gurgaon, Haryana, India

At Alight, we believe a company's success starts with its people.At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.Cha...Show more

Last updated: 23 days ago • Promoted

Senior Manager 1

Incedo • Gurgaon, Haryana, India

Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients.We help our clients achieve competitive advantage through. Our uniqueness lies in brin...Show more

Last updated: 30+ days ago • Promoted

Senior manager – business excellence (black belt)

Axis Max Life Insurance Limited • Gurgaon, Haryana, India

Responsible for managing Quality for distribution channels, for driving Business Excellence based projects and initiatives for home office and field teams. Key deliverable areas will be Project Deli...Show more

Last updated: 2 hours ago • Promoted • New!