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Network Security Operations Manager

Network Security Operations Manager

NTT Global Networksahmedabad, India
21 hours ago
Job description

Senior Manager – Security Operations

  • JOB DESCRIPTION

Job Title : Senior Manager – Security Operations

Department : Engineering and Operations

Location : Mumbai

Reporting : Director, Global Security Operations

Job Type : Full Time

Shift : US Hours

  • PRE-REQUISITES
  • Passionate for security
  • Hands-on experience with Security products and technology
  • Strong people management skills
  • Possess customer centric approach with empathy
  • Managed Network and Security “24x7” support experience on global large-scale networks
  • Strong communication, presentation and customer handling skills
  • Ability to offer technical and experience-based advice to executives, colleagues and subordinates
  • Proven ability on security automation
  • Technical expertise in multi-vendor environment
  • Firewall : Palo Alto, Fortinet, Checkpoint
  • VPN : SSL VPN Global Protect, Cisco Anyconnect
  • SASE : Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
  • NAC : Aruba Clear Pass, Cisco ISE
  • Load Balancers : F5 BigIP LTM / GTM, Juniper, Netscaler
  • SIEM
  • RESPONSIBILITIES
  • Manage Security Operations Center 24x7
  • Security Device Management for global enterprise large scale customer
  • Manage team of Security Engineers
  • Handle Incident, Problem and Change Management as per ITIL framework
  • Handle technical escalations
  • Manage ticket queue, participate in Severity 1 and Severity 2 tickets
  • Create Service Improvement Program
  • Create and Present Root Cause Report for security incident
  • Act as point of contact for large clients
  • Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
  • Lead Patch Management process on all Security devices
  • Act as lead for Security Incidents and owner for investigation as well as follow-up actions
  • Build and present weekly / monthly / quarterly performance reports and measurement metrics
  • Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
  • Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
  • Mentor and conduct training programs
  • Create and present annual evaluations, performance development plans and KRAs
  • Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
  • TRAINING AND CERTIFICATION
  • PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
  • EXPERIENCE
  • Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
  • EDUCATION
  • Bachelor in Engineering - Computers / Electronics / Communication or related field
  • Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience
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    Operation Manager • ahmedabad, India

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