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Senior Manager Sap
ConfidentialBengaluru / Bangalore, India8 days ago
Job descriptionssAct as executive point of contact for 3 - 6 strategic AMS accounts; manage expectations, roadmap, renewals, and upsellin g.Translate business priorities into AMS backlogs and continuous improvement plan s.Proactively identify risk, capacity constraints, and lead root cause and preventive action entLead a blended global team; build staffing plans, on-call rotations, and skills matrices across L1 / L2 / L3.Coach leads and consultants, institute knowledge management, SOPs, and mentoring progra ms.Foster a culture of accountability, responsiveness, and consulting excellen mentOwn portfolio P&L : utilization, gross margin, revenue forecasting, backlog, change orders, renew als.Ensure contract adherence (SLAs, service windows, holidays), rate card governance, and accurate capture of time / eff ort.Support presales for AMS proposals / SOWs, ROM estimates, and transition-to-support pl ccess : Bachelor's degree in IT, Business, or a related field.10+ years in SAP services with 5+ years in AMS leadership or Service Management roles.Excellent stakeholder management, clear and concise communication, conflict resolution, and executive pre sence.Broad SAP exposure across at least two domains (e.g., S / 4HANA + one of GTS / TM / IBP / EWM / BTP).Strong command of ITIL v3 / 4 processes (Incident / Problem / Change / Release), RCA methods, and SLA d esign.Demonstrated success running multi-customer, multi-region AMS with measurable improvements in CSAT and SLAs.Experience managing financials (bookings / revenue / gross margin, utilization, bench, forecas ting).Hands-on with ITSM tools (ServiceNow / Jira) and SAP ALM / SolMan / ations : ITIL, PMP, PgMP, PMI-ACP, or SAP Activate certification is highly pre ferred.Presales experience for AMS / Run services and solutioning transition-to-s upport.Experience leading SAP programs in supply chain, logistics, manufacturing, or global trade indu
Role Summary :
We're seeking an experienced Senior SAP AMS Services Manager to lead our managed services portfolio across multiple SAP workstreams (e.g., S / 4HANA, GTS, TM, IBP, EWM, BTP). You will be responsible for service delivery, customer success, financial performance, and continuous improvement across a portfolio of AMS accounts. This role combines people leadership, client engagement, operations management, and hands-on governance of ITIL processes and SAP run operations.
What You'll Own
: Service Delivery & Governanc
- eOwn end-to-end AMS delivery (Incident, Service Request, Problem, Change, Release) leveraging ITIL and SAP best practices
- .Chair Service Reviews (weekly / Monthly / Quarterly) and drive SLA / OLA compliance, CSAT, and escalation management
- .Maintain the Service Catalog, RACI, runbooks, and playbooks; ensure auditable process adherence
Client Engagement & Succe
s.
People & Capacity Managem
ce.
Financial & Commercial Manage
ans.
Skills and attributes for su
ChaRM.
Additional Consider
stries.
Skills Required
Servicenow, BTP, Solman, Ewm, ibp , Gts, Jira, Tm, Itil V3
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Senior Manager Sap • Bengaluru / Bangalore, India
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