This job offer is not available in your country.
Urgent Search : Service Desk Analyst
Launchio ConsultingIndia14 hours ago
Job descriptionStrong communication skills (both verbal and written). Proven experience in user query / issue handling with a customer-centric approach. Hands-on experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.). Experience in resolving Active Directory issues. Ability to work in a fast-paced environment and handle multiple priorities. Joining Requirement : Immediate joiners only. Job Type : Full-time / On-site.
Job Title : Service Desk Analyst
Location : Bangalore / Pune
Salary Range : ₹5 LPA – ₹7 LPA (Based on Experience)
About the Role
We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving technical issues, particularly related to Active Directory.
Key Responsibilities
- Act as the first point of contact for users, providing prompt and effective technical support.
- Handle user queries, troubleshoot issues, and provide resolutions within SLA timelines.
- Manage, track, and resolve incidents / requests using ticketing tools.
- Diagnose and resolve Active Directory-related issues including password resets, account lockouts, and permissions.
- Escalate complex issues to the next level of support teams when required.
- Ensure high-quality customer service and maintain accurate documentation of issues and resolutions.
Requirements
Additional Details
Create a job alert for this search
Service Desk Analyst • India