Partnerships Manager - AI & Customer Experience Solutions

Partnerships Manager – AI & Customer Experience Solutions

Location : Noida (On-site)

Experience : 2–8 years

Employment Type : Full-time

About the Role

We’re on a mission to redefine how businesses engage with their customers in the AI era. Our platform combines cutting-edge artificial intelligence with human expertise to revolutionize customer interactions—boosting conversions, enhancing experiences, and eliminating revenue leaks for leading consumer brands.

We’re entering an exciting phase of hyper-growth and are looking for a

Partnerships Manager

to lead strategic alliances with top System Integrators (SIs), BPOs, and Consulting firms to accelerate AI adoption across industries such as BFSI, e-commerce, telecom, and edtech.

Key Responsibilities

Develop and execute a comprehensive

partnerships and alliances strategy

to expand market reach and drive revenue growth.

Identify, onboard, and manage

strategic partners

to enable AI transformation initiatives across enterprise clients.

Design and implement

co-selling, co-marketing, and joint go-to-market (GTM) programs

with ecosystem partners.

Collaborate closely with internal

sales, product, and marketing

teams to align partnership initiatives with business goals.

Track, analyze, and report on partnership performance metrics to ensure success and optimize future strategies.

Requirements

2–8 years

of experience in

partnerships, alliances, or business development

roles.

Proven ability to establish and scale partnerships that drive measurable business impact.

Strong understanding of

AI applications in sales, customer experience, and support processes

Excellent

communication, negotiation, and relationship-building

skills.

Demonstrated ability to

work independently

and take ownership of end-to-end partnership initiatives.

Experience in

creating and managing partnership programs

from the ground up.