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Zscaler Adminstrator

Zscaler Adminstrator

ConfidentialCoimbatore, Bhubaneswar, Chennai
3 days ago
Job description

Your Role :

  • Lead and coordinate IT operational incident management across global teams in a large enterprise environment.
  • Apply ITIL service management principles to ensure structured and efficient incident resolution.
  • Utilize knowledge of IT infrastructure—LAN, WAN, firewalls, servers, cloud platforms—for root cause analysis.
  • Use Power BI and analytical skills to monitor, report, and improve incident handling processes.
  • Demonstrate strong leadership and decision-making during high-impact incidents to restore services swiftly.

Your Profile :

  • Minimum 2+ years in Zscaler and 6+ years of experience in IT Operational Incident Management within large international organizations.
  • Proven expertise in coordinating and resolving complex IT incidents using ITIL service management practices.
  • Strong understanding of IT infrastructure components including LAN, WAN, firewalls, identity management, servers, storage, and cloud platforms.
  • Experience using Power BI for incident analysis, reporting, and decision support.
  • Excellent leadership, analytical, and problem-solving skills with the ability to lead teams during high-impact incidents.

    • What You Will Love Working at Capgemini :

  • Work on enterprise-scale IT incident management across global environments, applying ITIL best practices.
  • Collaborate with international teams to coordinate and resolve high-impact operational incidents efficiently.
  • Clear career progression paths from engineering roles to architecture and consulting.
  • Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.

    • Skills Required

    Zscaler, Itil, Power Bi, LAN / WAN, Firewalls

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    Zscaler Adminstrator • Coimbatore, Bhubaneswar, Chennai