Hr Business Analyst

Responsibility of / Expectations from the Role- Designs and develops solutions on the ITSM / ITOM modules using best practices- Partners with ServiceNow Business Analyst to understand requirements and possible solutions - Takes ownership of complex business requirements and works them to completion- Takes ownership of incident queue and work on remediation to completion- Works closely with the ServiceNow functional team and external development partners to build requested items- Experience configuring and improving core and custom applications- Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules- Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters- Has working knowledge of ServiceNow ITSM / ITOM integrations using out of the box spokes or APIs- Develops reports and dashboards using core ServiceNow functionality- Load, manipulate and maintain data between ServiceNow and other systems- Develops and maintain clear and concise technical and process documentationMust-HaveTechnical Comptency1. HRSD-Specific Platform Knowledge HR Profile & Data Model : Understanding of HR profile tables and related data structures (e.G., Benefits, LOA, Compensation, Contacts, HR Positions). servicenow Lifecycle Events : Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates. servicenow Journey Accelerator Plans : Designing personalized employee journeys with localization, compliance, and learning plans. servicenow HR Services Configuration : Creating and managing HR services using service activities like approvals, notifications, and assignments. servicenow2. Security & Access Control HR Admin Autonomy : Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data. servicenow Role-Based Access Control (RBAC) : Implementing secure access to HR data and workflows.3. Workflow & Automation Flow Designer : Building and customizing HR workflows using low-code tools. Playbook Designer (limited in HRSD) : Understanding differences between HRSD lifecycle events and general playbooks. Task Orchestration : Automating multi-departmental tasks during employee transitions.4. Integration Capabilities HR Integrations Application : Connecting HRSD with HCM systems, background check providers, and other platforms. servicenow REST / SOAP APIs : Building and managing integrations for real-time data sync.5. UI & Experience Design Service Portal Customization : Designing intuitive HR portals for employees and managers. Case Management : Configuring HR cases and templates for efficient service delivery.6. Generative AI & Now Assist (HRSD Flavor) Case Summarization Skills : Using GenAI to summarize employee-related cases. teivasystems Text-to-Flow & Text-to-Process : Leveraging natural language inputs to generate HR workflows. AI Search & Recommendations : Enhancing HRSD with contextual search and suggested actions.7. Compliance & Localization Data Privacy Regulations : Ensuring GDPR, HIPAA, and local compliance in HR workflows. Localization Support : Configuring country-specific tasks and content in lifecycle events and journey plans.Behavioral competency- Effective communication skills with both non-technical and technical audiences (verbal and written)- Excellent Interpersonal skills to work with the project team members collaboratevily- Participate and provide feedback during planning meetings (i.E., pre-iteration, and retrospectives)