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(Urgent Search) Service Level Analyst

(Urgent Search) Service Level Analyst

LTIMindtreeBengaluru, Karnataka, India
10 hours ago
Job description

Role : Service Level Analyst

Experience : 8-12 years

Notice Period : 15 days or less

Location : All LTIM locations

JD :

  • Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
  • Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
  • Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
  • Provide input for SLA changes and modifications, participate in negotiating changes to service levels
  • Develop and coordinate SLA’s with internal and external customers
  • Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
  • Authorize additions, revisions or retirement of services in the service catalog
  • Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management
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Urgent Search Analyst • Bengaluru, Karnataka, India

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