Information Technology Technician

Job Description

This is a hands-on, field-based position focused on supporting IT infrastructure needs including PC deployments, remote hands support for IT hardware staging, and general software / hardware troubleshooting. The technician will provide reliable onsite support across office and technical environments.

Duration : 4 months (November 2025 – February 2026)

Job Requirements

3–5 years of IT field support or hardware / software troubleshooting experience.

Experience in :

PC deployment, installation, and end-user support

Remote hands staging of infrastructure hardware

Depot workflows and basic network troubleshooting

Familiarity with :

ServiceNow, Active Directory, SCCM / Intune, SOTI

Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint)

Dell diagnostics and SupportAssist tools

Basic scripting (e.g., PowerShell or batch – helpful but not required)

Physically able to lift 40+ lbs. and travel regionally.

Associate degree, technical certification, or equivalent hands-on experience.

Key Responsibilities

PC & Hardware Support

Perform on-site installation and setup of desktop PCs, laptops, printers, and peripherals.

Provide remote hands support for IT hardware staging (PCs, servers, switches, etc.), including physical placement, unboxing, labeling, and power / network connectivity checks — configuration is handled remotely by others.

Support device imaging, OS upgrades, and software installations.

Depot & Lifecycle Support

Participate in device lifecycle : receiving, staging, imaging, deploying, and assisting with decommissioning and secure disposal.

Support depot operations : diagnostics, hardware repair, device reimaging, and staging of laptops, desktops, and tablets.

Perform Dell-certified warranty repairs (if certified) and manage part replacements.

Maintain basic asset tracking, including incoming and outgoing equipment.

Documentation & Compliance

Document service activity, imaging steps, inventory usage, and technical work performed.

Follow local site SOPs and contribute to updates (e.g., shipping checklists, imaging guides).

Ensure work aligns with infrastructure standards, safety protocols, and IT complian