Crisis Management Specialist

About Company

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

DEI Statement :

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law.

Experience : 3-6 years

Job Location : India office locations (Hybrid)

Job Summary :

The LTIMindtree Crisis Management team is responsible for the monitoring, analysis, evaluation and response to all potentially disruptive events on a 24x7 basis. The team plays a crucial role in ensuring our global workforce is kept safe by providing early warning and advisories for such events. The team also helps to coordinate responses to support our employees globally during crises. The role involves interacting with multiple stakeholders across HR, Admin, Delivery and other business leaders through collecting and disseminating relevant information on a timely basis. Apart from this, the team undertakes other assignments such as risk assessments, facility audits and ad-hoc research on various potential issues that could have impact on LTIMindtree operations or associate safety.

Key Roles and Responsibilities :

• Lead the Crisis Monitoring team in gathering risk intelligence from various channels of information on potential threats and upcoming disruptions
• Prepare and present risk outlooks, monthly and quarterly reports to various forums
• Prepare and release communications to stakeholders such as associates, leadership, clients, etc.
• Support the team as per requirements during crisis situations.
• Prepare and release emergency communications over various channels.
• Lead process improvements, automation and annual testing exercises including call tree and simulation testing.
• Carry out research of various evolving situations and present the analysis to leadership
• Prepare and maintain various collaterals such as documents, decks and other creatives.
• Represent the team during external audits and ensure compliance to ISO 22301 guidelines.
• Support other Risk & Crisis management initiatives.

Skills :