Customer Service Specialist

Job Title : Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain

Location : Sector 142, Noida

Work Schedule : 5 Days a Week | Rotational Shifts & Week-offs

Travel Range : Candidates within a 30 km radius will be considered

Shift : Night Shift (One-sided cab facility provided)

Compensation (CTC) : ₹3 LPA

Eligibility

Education : Graduate preferred

Prior experience in customer service / contact centre is mandatory

Minimum 6 months of domestic customer support experience required

About the Role

We are seeking Customer Support Experts for our International Chat Process in the Travel / Airline / OTA industry . If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.

Key Responsibilities

Handle customer queries via chat, ensuring timely and accurate resolutions

Assist customers with flight bookings, rescheduling, cancellations, and refunds

Ensure strict adherence to process guidelines, service quality, and compliance standards

Collaborate with team leads, subject matter experts, and support staff to achieve performance goals

Maintain confidentiality of customer data and ensure compliance at all times

✅ Why Join Us?

Opportunity to work in the fast-growing travel & airline industry

Exposure to international customer support processes

Supportive work culture with career growth opportunities

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