Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.Guidance on Escalation managementAssist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)Provide support in diagnosing hardware and software issues and troubleshooting activities.Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setupAssist with backing up data and data archiving.Troubleshoot hardware as well as software applications.Maintains the functionality of computer systems.Update hardware and software applications regularly / weekly.Repair and Replace damaged equipment.Managed and maintained records on stocks of equipment.Tasked with planning and performing scheduled maintenance upgrades.Skills and Qualifications :
- Ability to anticipate, identify and resolve complex issues.
- Demonstrated oral and written communication skills and ability to work cross functionally.
- Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise.
- Good Communication Skills
Skills Required
Java, Python, Sql, Networking, Cloud Computing, Linux, Docker