SSAO

ConfidentialMumbai

10 days ago

Job description

Key Responsibilities :

Sales & Counselling :
Drive revenue by counselling prospective and existing students / parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments.
Fee Collection :
Ensure timely fee payments from parents as per policy guidelines.
Student Onboarding & Support :
Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation.
Customer Experience :
Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively .
Process Compliance :
Follow internal guidelines and ensure compliance with operational and administrative protocols.

Key Requirements :

Skills & Attributes :

Excellent interpersonal and persuasion skills

Strong communication in English and the local language

Proficiency in MS Office, email etiquette, and CRM / sales tools

Ability to remain patient, empathetic, and composed in parent / student interactions

Educational Qualifications :

Bachelor's degree is mandatory

Preferred : B.Tech / MBA / Master's in Psychology, Education, or related fields

Experience :

Prior experience in educational counselling or B2C sales

Experience in student support roles within the education sector is a plus

Core Competencies :

Customer-focused mindset

Accountability and ownership of tasks

Target-driven approach

Team collaboration and emotional intelligence

Key Stakeholders :

External : Students, Parents, School Representatives

Internal : Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams

Skills Required

Customer Experience, Process Compliance

Ssao • Mumbai