Developer-Tech Support (15h Left)

About Karomi

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.

Overview

We are seeking a Developer to join our Delivery & Operations team who will be responsible for providing backend technical support and actively participate in ongoing projects.

Key Deliverables

• Enhance existing systems by analysing business objectives, preparing action plans, and identifying areas for modification and improvement.
• Maintain and support existing software systems by identifying, diagnosing, and resolving defects.
• Interact with clients to manage product support activities and ensure timely issue resolution.
• Research and develop expertise in new technologies; create technical specifications, documentation, and test plans.
• Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption.
• Perform database maintenance, data migration, and server migration activities.
• Provide Level 1 and Level 2 live issue support to ensure smooth system operations.
• Manage new instance creation and configuration as required for projects or clients.

Required Qualifications