Customer Success QA Assistant

Overview

Founded in 2020, DRIMCo GmbH is a Munich-based AI startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies.

We’re looking for a detail-oriented Customer Success QA Assistant to help verify and maintain the quality of our customer support and implementation activities. You’ll be responsible for testing and confirming that customer environments, configurations, and updates are correctly set up and functioning as intended.

This is a hands-on, analytical role where you’ll actively test , observe , and document results —helping our Customer Success team maintain high service quality and consistency.

Your Responsibilty

• Test and verify customer environment setups after updates or new configurations
• Review support cases to ensure resolutions were properly implemented
• Reproduce and validate reported customer issues when needed
• Observe common support and setup workflows to create repeatable QA test cases
• Maintain test documentation and suggest improvements for recurring issues
• Collaborate with the Customer Success and Application Support teams to ensure quality and accuracy in customer-facing results

What We’re Looking For

Nice to Have

Education

Suitable for students or graduates in Computer Science , Information Systems , Communication , or related fields — or anyone with strong analytical and communication skills.

Why Join Us

How to Apply

Apply here in or Send your resume and a short introduction about your interests to costin.cozan@drimco.net