GIVA - Cluster Manager - Retail Operations

Key Responsibilities :

Sales & Performance Management :

• Develop and implement strategies to achieve or exceed sales targets across the cluster.
• Monitor and analyze sales performance, identify trends, and take corrective action to maximize profitability.
• Conduct regular store visits to assess performance, provide guidance, and ensure adherence to company standards.

Team Leadership & Development :

• Recruit, train, and mentor store managers and their teams within the cluster.
• Define performance expectations, provide ongoing feedback, and conduct appraisals.
• Build a positive work culture that promotes teamwork, motivation, and a customer-first mindset.

Operational Excellence :

• Ensure consistent execution of company policies, procedures, and visual merchandising standards across all stores.
• Oversee inventory management, minimize discrepancies, and control shrinkage.
• Collaborate with cross-functional teams ( logistics, marketing) to streamline processes and enhance efficiency.

Customer Experience Management :

• Drive high service quality and resolve escalated customer concerns effectively.
• Monitor customer feedback and implement initiatives to improve the shopping experience.
• Stay updated on market trends, customer preferences, and competitor activities to identify growth opportunities.

Financial & Resource Management :

• Manage cluster budgets, expenses, and resources to ensure profitability.
• Analyze financial reports to identify cost optimization opportunities and implement expense-control measures.

Qualifications & Skills :

• Proven experience as a Retail Store Manager or Cluster Manager in the retail sector.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of retail operations, merchandising, and customer service.

(ref : iimjobs.com)