Talent.com
Business Analyst

Business Analyst

ConfidentialNagpur, Kolkata
1 day ago
Job description

Key Responsibilities :

  • Act as the SME for ServiceNow CSDM and CMDB initiatives.
  • Collaborate with stakeholders to understand business requirements and translate them into CSDM-aligned data structures.
  • Drive implementation of CSDM 4.0 (or later) across ServiceNow modules, including ITSM, ITOM, APM, SAM.
  • Develop and maintain documentation, including data dictionaries, process flows, and mapping documents.
  • Identify gaps in existing CMDB structure and lead remediation initiatives.
  • Define and enforce CMDB governance policies and data quality metrics.
  • Facilitate workshops and working sessions with stakeholders to align IT services with business capabilities.
  • Support audits and compliance by ensuring adherence to CSDM standards.
  • Work closely with technical teams (ServiceNow developers, architects) to ensure solutions meet business needs.
  • Generate reports and dashboards for KPIs related to CMDB health and CSDM maturity.

Required Skills & Qualifications :

  • Minimum 8 years of experience in ITSM / ITOM roles, with at least 6+ years focused on ServiceNow CSDM and CMDB.
  • Proven experience with ServiceNow platform, including CMDB, Discovery, APM, SAM, ITSM, and ITOM modules.
  • Strong understanding of CSDM versions 3.0 / 4.0, service mapping, and data modeling.
  • Experience in creating data governance frameworks, policies, and compliance standards.
  • Excellent analytical, documentation, and communication skills.
  • Ability to engage with both technical and non-technical stakeholders.
  • Experience with ServiceNow Reporting and Performance Analytics (preferred).
  • ServiceNow Certified System Administrator (CSA) or CSDM-certified preferred.

    • Nice to Have :

  • Familiarity with cloud infrastructure (AWS, Azure, GCP) and integration into CMDB.
  • Experience with Agile / Scrum methodologies.
  • Prior experience in ServiceNow implementation projects or upgrades.

    • Education :

  • Bachelor's Degree in Computer Science, Information Systems, or related field.
  • Relevant certifications preferred (e.g., ServiceNow CSA, ITIL v4, CSDM training).

    • Skills Required

    Servicenow, Cmdb, Itsm, ITOM, Apm

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