No longer accepting applications
Team Lead
The HIRDvisakhapatnam, India17 hours ago
Job descriptionMinimum 2 + years of experience in Customer Support – International Voice Process . Proven experience handling Inbound and Outbound Voice Operations . Strong exposure to contact center metrics – AHT, CSAT, Attrition, and Quality. Demonstrated ability to lead large teams (20+) in a fast-paced BPO / Customer Service setup. Excellent communication (verbal & written) and interpersonal skills. Hands-on experience in performance management, coaching, and RCA (Root Cause Analysis) . Proficiency in CRM tools (Salesforce, MS Office 365) and reporting dashboards. Should be comfortable with night shifts and immediate joiners will be preferred.
Team Lead – Customer Support (International Voice Process)
Location : Airoli,Navi Mumbai
Salary : Upto 8 LPA
Shift : Night Shift (US Process)
Work Mode : Work from Office
Experience : Minimum 2+ Years (Customer Support – International Voice Process)
Key Responsibilities :
- Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).
- Ensure adherence to key metrics including AHT, CSAT, FCR , and Quality SLAs .
- Conduct regular performance reviews, coaching, and feedback sessions to drive productivity.
- Analyze daily / weekly reports to identify trends and improvement opportunities.
- Manage escalations efficiently while maintaining customer satisfaction at the core.
- Collaborate with cross-functional teams (Quality, Training, WFM) to enhance process efficiency.
- Ensure 100% compliance with company policies, attendance, and shift rosters.
Required Skills & Experience :
Create a job alert for this search
Team Lead • visakhapatnam, India
Related jobs
- Promoted
IT Infrastructure Team Lead
PROVIGIL SURVEILLANCE LIMITEDVisakhapatnam, Republic Of India, IN We are seeking an experienced and dynamic Associate Manager – IT to oversee the company’s IT infrastructure with a strong focus on networking systems and team management.
This role requires 7–10 yea...Show moreLast updated: 7 days ago
- Promoted
Technical Lead
Hayagreeva Consulting Private LimitedVisakhapatnam, IN AEM Forms with 5+ years experience.Send your profiles and references to sai.Show moreLast updated: 26 days ago
- Promoted
Technology Lead
WPPVisakhapatnam, IN WPP OPEN is WPP's proprietary, AI-powered operating system designed to connect our people, data, and technology to deliver integrated, creative, and effective solutions for our clients.It is a stra...Show moreLast updated: 30+ days ago
- Promoted
Technical Lead - Backend
dialflovizianagaram, andhra pradesh, in Hiring Backend Technical Lead at Dialflo – Build Dialect Aware AI Systems that talks like a Human!.AI-powered voice calls, making phone numbers their new business identity.We’re a Bangalore-based, ...Show moreLast updated: 30+ days ago
- Promoted
Team Leader
ConfidentialVisakhapatnam, India Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team.We rely on agile members who understand the critical impact of their role in Pfizer's...Show moreLast updated: 11 days ago
- Promoted
Partner Deal Desk Analyst
Chattershotsvizianagaram, andhra pradesh, in We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations.
This role is focused on validating partner deal regist...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
Zensar TechnologiesVisakhapatnam, IN ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 4 days ago
- Promoted
Sales Team Lead Manager
ConfidentialVisakhapatnam Lead, train, and motivate a team of sales executives to achieve monthly and quarterly sales targets.Monitor team performance, provide coaching, feedback, and conduct performance reviews.Develop and...Show moreLast updated: 11 days ago
- Promoted
Lead
Bristleconevisakhapatnam, andhra pradesh, in Business Process Lead – Manufacturing (MFG).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 27 days ago
- Promoted
Team Lead -Power Bi
Programmers.iovisakhapatnam, andhra pradesh, in Shift Timings : Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years.
Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...Show moreLast updated: 7 days ago
- Promoted
Delivery Lead
RapidBrainsVisakhapatnam, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 27 days ago
- Promoted
Team Lead
Valkyrie People ConsultingVisakhapatnam, IN Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring.
We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
- Promoted
Sales Team Lead
Medivant HealthcareVizianagaram, Andhra Pradesh, India Location : India (Remote) Company : Medivant Healthcare Salary – 9-13 LPA About Us Medivant Healthcare is a fast-growing pharmaceutical manufacturing company with a focus on providing high-quality...Show moreLast updated: 7 days ago
- Promoted
Oracle Cloud EPM Technical Lead - ARCS
Hiresquad ResourcesVisakhapatnam, IN Hiring for Oracle EPM Cloud Technical Consultant- ARCS.Looking for Immediate joiners or candidates with lesser notice Period.
Mail your cv at simmi@hiresquad.This position is responsible for overall...Show moreLast updated: 5 days ago
- Promoted
Technical Lead
ThumoVisakhapatnam, IN Founding Engineer @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital with top Silicon Valley angels, we’re hiring ...Show moreLast updated: 30+ days ago
- Promoted
.NET Full Stack Team Lead - Contract
Gravity Infosolutions, Inc.Visakhapatnam, IN Work Timings : 2 PM – 11 PM (IST).Develop and integrate software components per design and functional requirements.Conduct unit testing, documentation, and peer code reviews.Collaborate with project...Show moreLast updated: 2 days ago
- Promoted
APAC AWS Alliance Lead
SoftwareOneVisakhapatnam, IN SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show moreLast updated: 4 days ago
- Promoted
Recruitment Team Lead
ExasoftVizag, Andhra Pradesh, India Recruitment Team Lead Responsibilities : Review and assess CVs and candidate applications against job specifications.Assess the CVs shared by recruiters, and shortlist qualified candidates to be s...Show moreLast updated: 7 days ago