Voice Infrastructure Engineer

Simetrix Solutionsbhubaneswar, orissa, in

2 days ago

Job description

About the Role

We're building the future of contact center communications, and we're looking for an exceptional Voice Infrastructure Engineer to architect and implement enterprise-grade voice technologies that will power thousands of customer interactions daily.

If you're passionate about real-time communications , VoIP , and creating seamless voice experiences at scale, this is your opportunity to make a massive impact.

What You'll Build

You'll be the technical architect behind the complete voice infrastructure stack, including :

Intelligent IVR Systems

Conversational AI-powered self-service using modern ASR / NLU / TTS engines
Integration with Deepgram Nova-2, Claude Sonnet 4, ElevenLabs Turbo
Dynamic call flow orchestration with 60-80% containment rates

Predictive Dialer Platform

ML-optimized pacing algorithms for maximum agent productivity

Advanced Call Progress Analysis (CPA) with 95%+ accuracy

TCPA-compliant outbound calling with real-time abandonment rate control

SIP Trunking & WebRTC Infrastructure

Multi-provider SIP trunk architecture (Twilio, Bandwidth, Telnyx)

Session Border Controller (SBC) implementation for security and QoS

Browser-based WebRTC softphones for agents

TLS / SRTP encryption and fraud prevention

Voice Quality Optimization

Real-time monitoring dashboards (MOS, latency, jitter, packet loss)

Codec negotiation and transcoding (G.711, G.729, Opus)

RTCP analysis and quality alerting systems

What We're Looking For

Technical Expertise :

Deep knowledge of SIP protocol , RTP / SRTP , and VoIP fundamentals

Experience with WebRTC and real-time communications

Proficiency in Node.js / TypeScript or Go / Rust for high-performance systems

Hands-on experience with Twilio, Bandwidth, or similar SIP trunk providers

Understanding of audio codecs, QoS, and network protocols

Contact Center Technologies :

Experience building or implementing IVR systems

Knowledge of predictive / progressive dialers and pacing algorithms

Understanding of ASR, NLU, and TTS technologies (Deepgram, AssemblyAI, ElevenLabs)

Familiarity with call routing , skills-based distribution, and ACD systems

Architecture & Scale :

Proven ability to design highly available, fault-tolerant voice systems

Experience with multi-region deployment and redundancy strategies

Knowledge of PostgreSQL / TimescaleDB , Redis , and distributed systems

Cloud infrastructure experience (AWS, GCP, or Azure)

Compliance & Security :

Understanding of TCPA, FCC regulations , and DNC requirements

Experience implementing TLS / SRTP encryption and security best practices

Knowledge of fraud detection and prevention mechanisms

Bonus Points

Experience with ML / AI integration for voice analytics and optimization

Contributions to open-source telephony projects (FreeSWITCH, Asterisk, Janus)

Background in speech analytics , sentiment analysis, or voice biometrics

Experience with Homer SIP capture , Prometheus / Grafana , or voice monitoring tools

Knowledge of STIR / SHAKEN and robocall mitigation

What You'll Get

✅ Autonomy & Ownership - You'll architect and build our voice infrastructure from the foundation up

✅ Cutting-Edge Tech Stack - Work with the latest in AI, voice, and real-time communications

✅ Impact at Scale - Your work will power millions of customer conversations

✅ Collaborative Team - Work alongside talented engineers who value innovation and quality

✅ Growth & Learning - Exposure to emerging technologies in conversational AI and voice automation

✅ Competitive Compensation - comprehensive benefits, and flexible work arrangements

How to Apply

If you're excited about building the future of voice communications and want to work on challenging, impactful problems, we'd love to hear from you!

Send us :

Your resume highlighting relevant VoIP / telephony experience

A brief note about the most complex voice system you've built

Links to any public projects or GitHub repos (if available)

Email : careers@simetrix-solutions.com

Create a job alert for this search

Infrastructure Engineer • bhubaneswar, orissa, in

Related jobs

Promoted

DevOps Engineer(GCP Cloud)

Enterprise Minds, Incbhubaneswar, orissa, in

We’re Hiring – Senior DevOps Engineer (Platform Engineering) | Apna.Senior DevOps Engineer (SDE-2 – Platform Engineering). You’ll help modernize our platform, implement self-healing systems, and dri...Show moreLast updated: 11 days ago

Promoted

Voice Network Engineer

InterVision Systemsbhubaneswar, orissa, in

We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design,...Show moreLast updated: 11 days ago

Promoted

Cloud Spend Optimization Engineer

Abacus.AIbhubaneswar, orissa, in

We’re seeking an engineer with expertise in optimizing AWS cloud costs.In this role, you’ll drive cost efficiency across our infrastructure by analyzing usage, automating optimizations, and guiding...Show moreLast updated: 30+ days ago

Promoted

Cloud Engineer

goMLbhubaneswar, orissa, in

At goML, we design and build cutting-edge Generative AI, AI / ML, and Data Engineering solutions that help businesses unlock the full potential of their data, drive intelligent automation, and create...Show moreLast updated: 2 days ago

Promoted

Cloud Architect

Azoca Technologiesbhubaneswar, orissa, in

We are looking for an experienced GCP Cloud Architect with expertise in networking, security, and AI platforms to design and implement secure, scalable Google Cloud environments.This role involves ...Show moreLast updated: 8 days ago

Promoted

Cloud Engineer

Sonata Softwarebhubaneswar, orissa, in

Experience : 5+ years of experience in IT systems administration, with at least 3 years in a senior role focused exclusively on Google Workspace. Expertise : Expert-level proficiency in the Google Wor...Show moreLast updated: 21 days ago

Promoted

Resident Engineer – Kubernetes & Portworx

CMK Resources, Inc.bhubaneswar, orissa, in

CMK Resources Resident Engineer – Kubernetes & Portworx.Remote - based in India working U.EST standard time business hours. compensation expectation of up to 30 lakhs per annum depending on experie...Show moreLast updated: 30+ days ago

Promoted

Senior Voice Integration Engineer – Cisco Webex / SIP

221 B Baker STbhubaneswar, orissa, in

Contract Duration : 2–3 months (with possible extension).Location : Remote / Hybrid / On-site (flexible).We’re looking for experienced Voice / Telephony Integration Engineers to help enhance.Aisera V...Show moreLast updated: 10 days ago

Promoted

Cloud Engineer

EXLbhubaneswar, orissa, in

We're looking for a highly skilled and experienced Cloud AI Engineer to join our dynamic team.In this role, you'll be instrumental in designing, developing, and deploying cutting-edge artificial in...Show moreLast updated: 26 days ago

Promoted

Freelance Opportunity : Google Cloud Engineer

Vasman Solutionsbhubaneswar, orissa, in

Vasman Solutions is seeking an experienced.The ideal candidate will have practical experience in Google Cloud architecture, containerized deployments, networking, and database management, with a st...Show moreLast updated: 3 days ago

Promoted

Network Engineer (Immediate)

Live Connectionsbhubaneswar, orissa, in

Greetings from Live Connections!.We have an urgent requirement on.Network Engineer (Immediate) role.MNC based company in Remote Location. Please find the below job description and kindly share me yo...Show moreLast updated: 8 days ago

Promoted

Cloud Engineer

VML Enterprise Solutionsbhubaneswar, orissa, in

Type of position : Contract- 6 months.We are looking for talented developers with experience developing complex Cloud AWS serverless applications to join an exciting client project as part of our ex...Show moreLast updated: 11 days ago

Promoted

Infrastructure Administrator

KniTTbhubaneswar, orissa, in

As an OpenStack Administrator, you will be responsible for administration, configuration, deploying, installation and maintaining OpenStack infrastructure. You will collaborate with cross-functional...Show moreLast updated: 30+ days ago

Promoted

VOIP Support Engineer

clientbhubaneswar, orissa, in

Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 8 days ago

Promoted

Senior Network Engineer

PURVIEWbhubaneswar, orissa, in

Red Hat networking technologies.The selected candidate will play a key role in supporting network design and implementation to prepare. Design and support network solutions for Red Hat cluster envir...Show moreLast updated: 11 days ago

Promoted

DevOps Cloud Engineer

First American (India)bhubaneswar, orissa, in

Job Title : Senior Software Engineer II (6+ Years Experience).Join the Platform Engineering team to spearhead the creation of robust cloud platforms. Embracing an automation-first approach, you will ...Show moreLast updated: 10 days ago

Promoted

Azure Infra Architect

Tata Consultancy Servicesbhubaneswar, orissa, in

TCS is hiring Azure Infra Architect.Kubernetes ,GitOps,implementation of security solutions for containerized application, Kubernetes clusters in the Cloud preferably Azure.IaC) tools such as Terra...Show moreLast updated: 11 days ago

Promoted

Senior Snowflake Developer & Infrastructure Integration Expert

iVedha Inc.bhubaneswar, orissa, in

We're Hiring : Senior Snowflake Developer & Infrastructure Integration Expert (Remote).We’re looking for a seasoned Snowflake Developer and Infrastructure Expert to take charge of full lifecycle imp...Show moreLast updated: 30+ days ago