ServiceNow Specialist

Job Title : ServiceNow Specialist

Experience : 3 - 5 Years

Location : Bhuvaneshwar

Job Summary

We are seeking a skilled and experienced Infrastructure Specialist / Application Developer in ServiceNow IT Service Management (ITSM) . The ideal candidate will have 3+ years of hands-on experience implementing, designing, and delivering ServiceNow ITSM solutions, with exposure to ITOM and ITAM. Experience with financial sector clients, pre-sales, and solutioning is required. Candidate must hold ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – ITSM (CIS-ITSM) certifications.

Key Responsibilities

• Implement, configure, and customize ServiceNow ITSM modules : Incident, Problem, Change, Knowledge Management, Service Catalog, Service Portal.
• Collaborate with clients to understand business needs and provide tailored ITSM solutions.
• Support integrations between ServiceNow ITSM and third-party systems (CRM, financial applications).
• Work with cross-functional teams (development, testing, project management) to ensure smooth delivery.
• Provide post-implementation support, issue resolution, and performance optimization.
• Train clients and internal teams on ServiceNow best practices.
• Stay updated with latest ServiceNow releases and trends; adopt new features into ITSM solutions.
• Ensure compliance with financial industry regulations during implementations.

Mandatory Qualifications & Skills

Good-to-Have

Skills Required

Knowledge Management, Change Management, Itil Framework, Service Catalog