PAS MTO - United States - Tax Senior-E

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Position - Mobility Consultant, GDS PAS, Mobile Talent Operate

Education

Graduate / post-graduate in communications / service management / CRM / business administration with a specialization in Mobility / HR preferred. Global Mobility Specialist certification

Experience

Total 3-12+ years of experience in managing client relationships, working experience within an international mobility / relocation provider / business travel role and / or similar field such as HR business partner would be an advantage. Experience serving in a managed service set up will be an advantage as well

The People Advisory Services (PAS) mobility business is focused on helping clients manage the complex compliance, reporting and risks inherent in deploying a globally mobile workforce. EY provides services to a wide range of multinational companies globally.

EY's Managed Service offering is a true one-stop-shop for mobility program administration covering end-to-end mobility lifecycle management for a client's mobile workforce on various types of moves : permanent, long-term, short-term, commuter and similar variations.

Job Purpose / opportunity

The mobility consultant will be the principal point of contact for our clients' HR Business Partners and mobile employees across the lifecycle of an international traveller (short and long term) including during their pre-departure, relocation, at-post and end of assignment journey, coordinating and managing mobility services with EY teams and various third party providers like relocation, health, destination services. S / he is the first point of contact for all stakeholders both internal and external regarding operational aspects related to the Global Mobility Case lifecycle management.

This role will focus on operational excellence as well as demonstrating the breadth of mobility managed service offering.

Your Key Responsibilities

• Have a good understanding of the client's mobility program, process, technology and policy
• Orchestrate and manage multi service and multi-vendor ecosystems.
• Take accountability for providing mobile employee's a seamless end-to-end experience across all mobility services ensuring KPIs / SLAs are met in an efficient and cost-effective manner
• Have a commercial mindset to ensure delivery in accordance with the agreed contractual scope and financial budgets and proactive identification of potential scope drifts / out of scope
• Perform Case Management, coordinate all client and vendor requests in a timely manner
• Support mobile employees as well as advise mobility specialist on questions relating to the case as needed
• Take ownership for problem solving and resolution of escalations, from the mobile employee, client, vendors / external service providers and the EY network.
• Lead smooth delivery of outcomes through status, issues, risk tracking and reporting
• Maintain assignment-relevant employee data and master data in the system
• Contribute as an effective Engagement team member and take accountability for deliverables
• Manage Customer relationship regardless of corporate client or individual client
• Deliver and ensure that work is consistently conducted by designated resources, methodology, processes, standards and technology tools
• Build rapport with both the client / vendor / mobile employee and wider engagement team to ensure global integration and teaming with different service offerings
• Create long-term value by providing exceptional client service
• Coordination of the day-to-day operations for assigned portfolio of engagements, including knowledge and understanding of the engagement financials, awareness of, and delivery of services in line with, contractual KPIs
• Strive for continuous process optimization and leverage technology solutions to an optimum to enable a future-focused approach to Global Mobility
• Ensure up-to-date knowledge of key market trends and potential risk
• Identifying issues or challenges and proactively escalating them to management
• Focus on cost effectiveness for both the client and your functional and engagement teams

Skills And Attributes For Success

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills Required

Operational Excellence, Case Management, Process Optimization