Talent.com
This job offer is not available in your country.
Hypercare Technical Support - 6 Months Contract

Hypercare Technical Support - 6 Months Contract

ConfidentialBengaluru / Bangalore
9 days ago
Job description

Below are the required details :

Roles & Responsibilities :

  • Address Network / AVVC Related Issues Example : Patching Cables from Access Switches to right destination ports, Basic troubleshooting on Cisco bar's
  • Reporting and Following up with Site Support team on any AV / VC related issues.

Support Coverage :

  • only during standard business hours
  • There is a need of on-site presence minimum 4 days a week

    • Technical Skillset & Support Level :

  • Level 1 (L1) support coverage
  • Cisco, Juniper, Passive and Active Cabling, Cisco bar, Logitech Etc

    • Resident Engineer Scope :

  • Proactively address AV / VC Related issues

    • Response & Resolution SLAs :

  • There is no SLA

    • Working Hours & Escalation Matrix :

  • 8AM to 5PM – May need to work on selective weekends if needed
  • First point of contact : DSS Team

    • Tools & System Access :

  • No Tools or system access needed – Engineer will be added to a whatsapp group and can keep us posted on updates

    • Skills Required

    Cabling

    Create a job alert for this search

    Technical Support • Bengaluru / Bangalore