Account Manager (Customer Support - Saas)Zoconut • Thoothukudi, Republic Of India, IN
No longer accepting applications
Account Manager (Customer Support - Saas)
Zoconut • Thoothukudi, Republic Of India, IN
2 days ago
Job description2500+ professionals empowered 200,000+ patients impacted 100,000+ health plans are created every month 97%+ retention rate Growing team across India. Currently 12 members. Total Salary : INR 4 - 6 lakhs per annum KPIs - CSAT, Response Time, Ticket Closure. Bug-related issues - it will require rechecking, documenting, reporting, timeline management, customer updates, and closing the loop with the customers. Feature Requests - it will require collection, documentation, collecting approval, timeline management, and regular customer updates to close the loop in time. Customers may require retraining or may need to be educated about a new feature. Ensure Customer Satisfaction : Work in tandem with the support teams to make sure customers get high-quality support. Help Center Development - You will be required to regularly contribute help articles and videos to enable customers to be able to troubleshoot their own problems. Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team. 1+ year of B2B software customer support management experience to SMB / mid-market customers. For anyone with over 5 years of experience, this role won’t be suitable for your career growth. Excellent written and verbal business communication skills. Ability to learn quickly. Eg : learn the product, learn the market, learn solution selling methodology, etc. Fun & confident personality. Loves to meet new people and build relationships. Pays great attention to detail, loves taking notes, and maintains discipline with internal SOPs. Highly motivated to work at a scaling startup. Proactive with actions, but patient with results. First and foremost, you need to be good at building rapport with customers. Relationship building is very critical to being successful as a CSE in this market. They need to first trust you before believing anything you say. You need to become an expert on how Zoconut's platform product works. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the win. You need to develop a good enough understanding of the product and the market to be effective at this. You need to have zero hesitation in picking up the phone and calling someone anywhere in the world. This is just a mental block if you haven’t done it before. You need to be disciplined and good at multi-tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.
About Zoconut
We are on a mission to make quality wellness services accessible to everyone by helping and empowering wellness professionals to build a global online reach efficiently with improved customer experience.
We believe in
- Democratizing quality healthcare : Quality healthcare is hard to get. When a passionate and knowledgeable professional or business gets the required tools to compete with incumbents and cut through the noise, it levels the playing field a little bit. It inspires several others around them to collectively make a large impact.
- Building a large profitable business : We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality healthcare. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <
Customer Success : We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
Opportunity
Zoconut is looking to hire a Customer Support Specialist to help customers become successful on our platform. In this role, your goal is to proactively address and solve all kinds of issues that the customers might encounter. You will be the first point of contact and custodian of customer experience and how they feel about our product and the company. You will provide proactive management and close all open loops within timelines. You will become an expert in the Zoconut software and become capable of understanding customer issues that may be deeply technical or just the ones that require a little retraining or pointing in the right direction. You will be available on all support channels set by the company within working hours without fail.
Our ideal candidate understands customer service and has at least 1 year of B2B software customer support experience.
Compensation
Work Timings
All team members are expected to be logged in on their system from 10 am to 7 pm, Mon-Sat without fail or delays.
Work Location
We expect you to work from our beautiful office in Kirti Nagar, New Delhi.
Requirements
Skills & Experience
Personality traits
What will make you successful in this role?
If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Zoconut!
Create a job alert for this search
Customer Support Manager • Thoothukudi, Republic Of India, IN
Related jobs
)
Account Manager
Randstad Enterprise • Thoothukudi, IN
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results.
We are a close-knit group that values collaboration, op...Show more
Last updated: 2 days ago • Promoted
Customer Support
NDA • Thoothukudi, IN
We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show more
Last updated: 13 days ago • Promoted
Customer Success Manager
Gleantap • Thoothukudi, IN
Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show more
Last updated: 2 days ago • Promoted
Technical Account Manager
JA Solutions India Private Limited • thoothukudi, tamil nadu, in
Reputed Ecommerce Product-Based Organization.Are you passionate about building strong customer relationships while solving complex technical challenges?.
Commerce product-based company.Technical Acc...Show more
Last updated: 19 days ago • Promoted
Strategic Account Manager
Divami - Design & AI-Led Product Engineering • Thoothukudi, IN
Divami Design Labs is a leading design-led product engineering firm specializing in building impactful tech products through the seamless fusion of design, engineering, and AI capabilities.With a g...Show more
Last updated: 14 hours ago • Promoted • New!
Customer Account Manager (CAM)
Tata Electronics • Thoothukudi, IN
Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group.The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality ...Show more
Last updated: 2 days ago • Promoted
Customer Support Specialist consultant – E-commerce Marketplaces (German Market)
House Of Luma • Thoothukudi, IN
Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show more
Last updated: 2 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Thoothukudi, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 19 days ago • Promoted
Senior Account Lead - Customer Relations
Confidential • Thoothukudi
Serve as the primary point of contact for customers after onboarding into the Maersk environment.Manage and maintain various customer communication channels, ensuring timely and effective responses...Show more
Last updated: 23 days ago • Promoted
Senior Client Account Manager
Mygate • Thoothukudi, IN
Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services.You will serve as the prim...Show more
Last updated: 14 hours ago • Promoted • New!
Customer Success Manager – HealthTech (Ahmedabad, Gujarat)
vCare Denmark • Thoothukudi, IN
Care Denmark is a digital health company dedicated to delivering comprehensive, connected, and sustainable care solutions for chronic patients.
By leveraging technology and fostering awareness, vCar...Show more
Last updated: 14 hours ago • Promoted • New!
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI) • Thoothukudi, IN
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more
Last updated: 4 days ago • Promoted
Customer Support Specialist Consultant – E-Commerce Marketplaces (German Market)
House Of Luma • Thoothukudi, Republic Of India, IN
Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show more
Last updated: 2 days ago • Promoted
Account Manager - Global AI Powered Tech Talent Startup
SkillsCapital • Thoothukudi, IN
Are you great at building relationships, solving client problems, and keeping things moving without dropping the ball? Do you thrive in a culture where ownership, accountability, and delivering res...Show more
Last updated: 2 days ago • Promoted
SaaS Customer Support
PlusVibe • Thoothukudi, IN
AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show more
Last updated: 18 days ago • Promoted
Customer Success Manager
JuneHires • Thoothukudi, IN
Job Title : Customer Success Manager (CSM).Remote (Working in PST Time Zone).Our focus is on delivering exceptional customer service, clear communication, and seamless support throughout the client ...Show more
Last updated: 14 hours ago • Promoted • New!
Customer Success Manager
Total CollectR Virtual Collector & Debt Negotiator • Thoothukudi, Tamil Nadu, India
We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show more
Last updated: 2 days ago • Promoted
Account Manager - Global Ai Powered Tech Talent Startup
SkillsCapital • Tirunelveli, Republic Of India, IN
Are you great at building relationships, solving client problems, and keeping things moving without dropping the ball? Do you thrive in a culture where ownership, accountability, and delivering res...Show more
Last updated: 2 days ago • Promoted