Customer Solutions Leader

Job Title : Business Lead - B2C (Car Care Service)

Company : Hoora Technologies

Location : Nagpur, Maharashtra, India

Reports to : Business Head

Job Mission

Lead the Car Care Services vertical with full P&L ownership . Your sole mission is to achieve and sustain a ₹5-10 Crore per month revenue target by driving every aspect of the business, from marketing and product to operations and team leadership.

Key Responsibilities

• Go-to-Market Strategy : Define and execute the end-to-end go-to-market strategy for new services, products, and geographical expansion. This includes launching new offerings and driving market penetration to secure a dominant position.
• Cross-Functional Team Leadership : Lead, mentor, and build a high-performing, multi-disciplinary team across product, marketing, operations, and technology. You will ensure all teams are aligned and working efficiently toward a shared vision.
• Demand-Side Product Vision : Define the product roadmap for the customer-facing application. Your focus will be on user acquisition, engagement, and retention to drive strong business metrics.
• Supply-Side Product Oversight : Oversee the development and optimization of the partner-facing app and platform. You will be responsible for ensuring a scalable, efficient, and high-quality supply network.
• Performance & Growth Marketing : Lead all performance marketing efforts, balancing short-term ROI with long-term brand equity. Your goal is to acquire high-quality customers at an optimal CAC.
• Data-Driven Decision Making : Establish and monitor key business KPIs across the entire funnel, including CAC, LTV, conversion rates, and repeat rates. You will use these insights to inform all strategic and operational decisions.
• International Expansion : Identify and execute a plan for expanding the Car Care Services business into new international markets. This involves a comprehensive analysis of market opportunities and strategic execution.

Ideal Candidate Profile

Salary & Benefits