Order Management Analyst

ANSR is hiring for one of its clients.

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

The Fulfilment team is part of the broader Direct To Consumer (DTC) team, which aligns with our corporate strategy of putting our customers and our direct relationships with our customers first. We strive to be a customer-centric division, using the latest technologies and innovations to serve our customers in a manner that is authentic with the brand values.

The Business Analyst in the Fulfilment Team will play a pivotal role in an agile delivery environment, focusing on optimizing and enhancing order management systems (OMS) such as IBM Sterling. This role involves working closely with cross-functional teams to gather requirements, analyze business processes, and ensure the successful implementation of solutions that improve fulfilment operations and customer satisfaction.

THE GIG :

As a Business Analyst, you will :

• Collaborate with stakeholders to gather and document business requirements for fulfilment processes.
• Analyze and map current business processes, identifying areas for improvement and optimization.
• Work closely with the development team to translate business requirements into technical specifications.
• Ensure the successful implementation and integration of OMS technologies, particularly IBM Sterling.
• Conduct regular reviews and updates of business processes to ensure alignment with business goals.
• Facilitate agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Provide ongoing support and training to users on new systems and processes.
• Develop and maintain comprehensive documentation for business processes and system configurations.

THE STUFF THAT SETS YOU APART :

Must-Have Experience :

Technical Skills :

Education :

Nice to Have :

At DM your technical capability will go hand in hand with the below :

you’ll share best practice across the team / business and encourage ideas sharing as well as collaborative problem solving