Systems Engineer - Global IT Operations Center

IMEA (India, Middle East, Africa)

India

LIXIL INDIA PVT LTD

Employee Assignment

Not remote

Full Time

2 June 2025

Systems Engineer

Responsibilities

• Continuously monitor system alarms from all kinds of IT Services such as Network, Server, Cloud etc. in LIXIL
• Respond to critical and major system alarms on a 24x7 basis
• Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
• Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
• Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
• Provide monitoring and KPI reports regularly and upon request
• Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
• Participate in training and development to stay updated on new technologies and procedures
• Collaborate with other Digital team members to ensure seamless support operations
• Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
• Handle and solve IT incidents related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
• Handle and solve IT tasks related to IT Services such as Network, Server, Cloud etc. by referring SOPs or KEDB (Know Error Database)
• Graduation or equivalent; a degree in Information Technology or a related field is a plus

Requirements

Qualifications

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Skills Required

Server, Cloud, Network, Itil Foundation, Jira, ticketing systems