Performance Analyst

We’re Hiring || Quality Analyst || International Process ||

📍 Location : Mohali

🔑 Key Responsibilities :

✅ Monitor and evaluate calls to ensure quality standards

✅ Provide feedback and coaching to enhance performance

✅ Identify process gaps and suggest improvements

✅ Ensure compliance with organizational guidelines

🎯 What We’re Looking For :

✨ Strong communication & analytical skills

✨ Prior QA experience in BPO preferred

✨ Ability to work in a fast-paced environment