Customer Success Specialist

ConfidentialDelhi, India

3 days ago

Job description

About the Role

As a Customer Success Agent, you will be the primary point of contact for our dental clients and professionals. You will ensure a seamless customer journey by providing timely support, addressing escalations, and driving customer satisfaction and retention.

Key Responsibilities

Handle and resolve customer escalations related to dental products or services, ensuring adherence to internal processes.
Act as a liaison between dentists / customers and internal teams for quick and effective issue resolution.
Use knowledge of delivery services, logistics partners, and eCommerce workflows to manage queries efficiently.
Conduct timely follow-ups to maintain high levels of customer satisfaction.
Accurately document and update customer support cases in the CRM.
Identify improvement opportunities and contribute ideas for enhancing processes and customer experience.

Requirements

Experience in customer support roles within eCommerce or logistics-driven organizations.

Proven expertise in handling escalations (voice / call support preferred).

Excellent verbal and written communication skills.

Strong empathy, patience, and a customer-first mindset.

Familiarity with CRM tools ( Zoho , Salesforce , Freshdesk , etc.) is an advantage.

Ability to multitask, prioritize, and work effectively in a fast-paced environment.

Skills Required

Salesforce, CRM Tools, Zoho

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Customer Specialist • Delhi, India