Head of Account Management I 0-1 stage company I AI & SAAS I Mumbai

About Company-

It‘s a Sales playbook Automation Platform helps large sales teams to scale deal-winning behavior with dynamic product illustrations, real-time learning and personalized content. Used by leading companies by 10,00,000+ frontline sales users in BFSI and Pharma industries and is funded by leading investors like Cornerstone Venture Partners and Mistry Ventures.

About the Role:

1. You will own and grow strategic accounts by working closely with Product, Marketing, Sales, and Customer Success.
2. You will lead the KAM team, manage relationships with senior stakeholders at large enterprise customers, and drive expansion, and upsell revenue.

Your responsibilities will be:

1. Own and scale key account monetization strategy, driving expansion and upsell revenue across strategic accounts.
2. Lead and grow the Key Account Management function, setting account strategy, governance, and best practices.
3. Build and deepen executive-level relationships with largest and most complex customers.
4. Work closely with Product, Marketing, Sales, and Customer Success to align account goals, influence roadmap, and provide structured customer feedback.
5. Act as the senior point of escalation for key customers, ensuring exceptional customer experience and long-term value realization.
6. Evangelize solutions through high-impact executive presentations, demos, and strategic business reviews.

You will be a good fit, if you have:

1. 8+ years of experience in enterprise SaaS sales, key account management, or revenue leadership roles.
2. Proven experience driving expansion and upsell within large enterprise accounts.
3. Strong ability to translate complex SaaS solutions into clear business value for senior and non technical stakeholders.
4. Experience leading and mentoring high-performing account management or sales teams.
5. A data-driven mindset with hands-on experience managing pipelines and forecasts using Salesforce or similar CRM tools.
6. Strong ownership mindset, customer-first approach, and a track record of delivering results with humility.