Customer Relationship Management Manager

Job description :

• CRM Strategy & Implementation :

Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.

Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.

Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.

Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

Provide training and support to CRM users, ensuring effective adoption and utilization of the system.

Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.

Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness.

Skills and Qualifications :

Proficiency in CRM platforms. data management, and reporting.

Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

Ability to analyze data, identify trends, and solve complex CRM-related problems.

Ability to develop and implement effective CRM strategies aligned with business goals.

Ability to manage projects, timelines, and resources effectively.

Understanding of business processes and the ability to align CRM strategies with business objectives.

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