Voice/Blended Process Professional

Key Responsibilities:

• Manage inbound and outbound calls as well as email/chat support
• Resolve customer issues promptly and accurately
• Document all interactions in CRM systems
• Meet defined service level agreements (SLAs) and quality benchmarks
• Work closely with internal teams to ensure smooth resolution of queries
• Maintain professionalism and adherence to company policies

Candidate Profile:

• Ability to handle both voice and blended processes
• Strong customer handling and multitasking skills
• Familiarity with CRM and ticketing tools preferred
• Graduate/Undergraduate candidates can apply
• Open to freshers and experienced professionals
• Immediate joiners are highly preferred

Skills Required
Email Support