ThoughtSpot - Site Reliability Engineer - DevOps

About The Role

ThoughtSpot is an AI-powered analytics platform that enables users to explore and analyze data through natural language queries, making insights accessible to all.

Our mission is to deliver reliable, high-performing applications that empower our customers.

We are seeking a Site Reliability Engineer who excels at providing technical support for our end users , incident management and resolution, and cloud operations within a customer-centric Overview :

We are seeking a Site Reliability Engineer (SRE) with a strong focus on customer-facing technical support.

In this role, you will be the primary point of contact for our enterprise SaaS customers, addressing and resolving technical issues to ensure optimal system performance and user satisfaction.

Your responsibilities will encompass managing incoming support tickets, providing timely solutions, and maintaining high system uptime and application availability.

This position requires a deep understanding of systems engineering principles, extensive Linux system administration expertise, and the ability to monitor and manage large-scale cloud clusters.

Your technical acumen, combined with excellent communication skills, will be crucial in delivering a superior support experience and contributing to the reliability and efficiency of our SaaS You'll Do :

Technical & Product Support :

• Serve as the first line of support for customer-reported technical issues related to our SaaS platform.
• This involves data connectivity issues, report errors, performance concerns, access problems, data inconsistencies, software bugs, integration challenges etec.
• Understand and empathize with the challenges ThoughtSpot users face, offering tailored solutions to improve their user experience.
• Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues via tickets and calls.
• Create knowledge-base articles to document knowledge and help customers self service.

System Reliability & Monitoring :

You thrive in dynamic, customer-facing environments and are passionate about ensuring system reliability and customer satisfaction.

You have a balanced mix of technical expertise in cloud operations and a proven record in handling support incidents and end-user queries, setting you apart from candidates with purely systems or cloud engineering We Offer :

If youre ready to leverage your technical skills in a role that directly influences customer success and BI user satisfaction, wed love to hear from you.

(ref : hirist.tech)