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DigiHelic Solutions - Technical Consultant - ServiceNow ITOM

DigiHelic Solutions - Technical Consultant - ServiceNow ITOM

Digihelic Solutions Private LimitedIndia
30+ days ago
Job description

Job Role : Senior Technical Consultant.

Shift : 2-11 pm.

Work Mode : Hybrid.

Relevant Exp : 5+ years.

Role and Accountabilities :

  • This will suit an experienced Candidates with ServiceNow ITOM Service Mapping skills.
  • In primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services.
  • The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices.
  • Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure.
  • Strong understanding of CMDB, its structure, and its relationship to ITOM.
  • Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.
  • Create mappings between different data sources and ServiceNow objects.
  • Ensure data integrity and consistency during data migration and integrations.
  • Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors.
  • Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications.
  • Configure and customize ServiceNow modules and workflows to meet specific business requirements.
  • Support configuration changes related to mapping and data transformation requirements.
  • Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow.
  • Validate the accuracy and completeness of the data after mapping and integration.
  • Maintain comprehensive documentation of data mappings, workflows, and integrations.
  • Provide ongoing support and troubleshooting for issues related to data mapping and integration.
  • Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes.
  • Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform.
  • Monitor and optimize the performance of integrations and data mappings.
  • Recommend improvements to streamline processes and enhance system efficiency.

Bachelor's degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data.

Qualifications Skills and Experience Requirements :

  • Hands-on experience ServiceNow ITOM (CMDB, Service Mapping)
  • Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies.
  • Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps).
  • Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data.
  • Knowledge of data modelling and mapping techniques in ServiceNow.
  • Familiarity with SQL and querying relational databases.
  • Experience with integration protocols (REST, SOAP, FTP, SFTP)
  • Understanding of ITIL processes and best practices.

    • Skills and Certifications :

  • ServiceNow Certified ITOM Discovery & Service Mapping.
  • ServiceNow Certified Application Developer.
  • ITIL v3 certification.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong presentation development and Customer Presentation skills.
  • Successful teamwork experience & demonstrated leadership abilities.

    • (ref : hirist.tech)

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