Customer / Field Quality Manager

Role : Customer / Field Quality Team Lead (Domestic & Export Market)

Position : Assistant Manager / Deputy Manager

Years of Experience : B.Tech (8-12), Diploma (10-16) Stream : Mechanical Engg / Electrical Engg

Job Description :

• Understanding product issues & defining problem statement
• Dealer / Customer Connect : Domestic & Export Market
• Scrutinise daily claims / tech webs, Initial Investigation & escalation o Field & Supplier visits for analysis : Hydraulics / Electrical Troubleshooting
• Root Cause Analysis, Driving Reliability Improvement Projects
• Process / Product Audit o Driving Warranty cost reduction projects o Closure effectiveness monitoring o Warranty part attribution (ASD) & Supplier Cost recovery
• Warranty data analysis, Daily / Weekly / Monthly MIS generation;

Early Warning Signals oWarranty Prediction o QASI / IMS document updating