ServiceNow Technical LeadTribolaTech Inc • Kochi, IN
ServiceNow Technical Lead
TribolaTech Inc • Kochi, IN
30+ days ago
Job descriptionWork Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery. Task Assignment : Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines. Customer Engagement : Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction. Team Leadership : Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development. ServiceNow Expertise : Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives. Process Improvement : Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality. Reporting and Metrics : Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery. Issue Resolution : Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery. Collaboration : Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals. Education : Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience : 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules). 2+ years in a leadership or team lead role, managing technical teams. Proven experience in customer-facing roles, with strong communication skills. Certifications : ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred). Technical Skills : Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations). Familiarity with ITIL processes (e.g., Incident, Problem, Change Management). Knowledge of JavaScript, HTML, CSS, and REST / SOAP APIs. Soft Skills : Strong leadership and team management abilities. Excellent verbal and written communication skills for engaging with customers and stakeholders. Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment. Preferred : Experience with Agile / Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).
Position : ServiceNow Technical Lead
Notice period : 30 to 45 days
Location : Remote
working timings : 3 pm to 11 pm
For tech lead we need someone with Technical expertise with stakeholder management experience.
7 to 8 years of experince in ServiceNow
2+ years in a leadership or team lead role, managing technical teams.
Preferred skills : ServiceNow Health assessment.
CMDB health dashboard
ServiceNow modules : ITSM, ITOM, HR, or Security Operations (Any of 2 required)
Certifications : CSA mandatory + any 2 other certifications
Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus.
- Integration exp
- Hands on experince on Java script
- Flow editor & Flow Manager
- CMDB discovery
- Client & server side
- Excellent communication skills
ServiceNow Team Lead
Position Overview
The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met. This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.
Key Responsibilities
Qualifications
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