Senior Manager,Technical Support

Job Description

• The Opportunity
• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
• Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
• A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
• Role Overview
• Senior member of DS Operation working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participatedrive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Directory Services Operations team which includes operational responsibilities across all supported LDAP compliant directory environments and core services within the organization. Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow
• Primary job responsibilities include
• Day to Day operation supporting multiple Active Directory forestsdomains with various implementations across enterprise. Experience securing, hardening and implementing tiered concepts is required.
• Drive improvement, quality and value.
• Advanced knowledge of cloud capabilitiesconcepts including federation, RBAC and cloud security, Directory Synchronization (AAD Connect), Microsoft O365 and Azure AD.
• Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.
• Authentication services especially Kerberos and LDAP authentication protocols.
• Compliance and IT Security related best practices and processes
• Plan, configure, troubleshoot and administer Microsoft AD and underlying Operating System(s).
• PowerShell scripting experience in a large-scale environment for automation purposes and cloud connectivity.
• Experience with Quest support tools specifically Active Roles.
• Familiarity with old and modern Microsoft operating systems, server class hardware and VMWare technologies.
• Enterprise Directory experience a must.
• Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active DirectoryEntra ID a must.
• Least privileged access concepts necessary
• Optional Skills
• Experience with Oracle products including Oracle Unified Directory (OUD) similar directory products
• RedHat Linux experience and support technical expertise
• Advanced knowledge of large networks including F5 load balancers concepts
• We are seeking professionals with the following qualifications, skills and experience
• Education Minimum Requirement
• MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.
• Required Experience and Skills
• MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.
• 7-10 years of experience supporting large scale enterprise Active Directory environments and related services.
• Managing permissions and all other aspects of AD administration.
• Ability to provide support for Real-time events providing moderated services.
• Ability to acquire new skills in a diverse environment.
• Fluent in English, in both verbal and written communication.
• Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills

Availability Management, Availability Management, Change Controls, Communication, Computer Engineering, Computer Science, Computer Technical Support, Customer Experience Management, F5 Load Balancer, Fast-Paced Environments, Global Team Collaboration, Incident Management, IT Security Compliance, Management System Development, Oracle Unified Directory, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), System Architecture Analysis, Systems Architecture, Testing, VMware + 1 more

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Not Applicable

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

12 / 1 / 2025

Requisition ID R370384

Skills Required

Ipsec, Cloud Security, Powershell, Active Directory, Ldap, Dns, Redhat Linux, Pki, Gpos, Wins, Azure Ad, Kerberos