JAMF Consultant – End User Computing

JAMF Consultant – End User Computing

Location : Gurgaon / Bangalore

Mode : Hybrid

Key Responsibilities

JAMF administration to provide MAC device management, user identify and endpoint protection

Microsoft Intune device management and policy configuration

Maintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / Azure

Ensure vulnerabilities are patched quickly and compliance levels are maintained

Develop and implement best of breed vulnerability, security, Evergreen upgrade processes.

Troubleshoot complex issues related to Windows group policy, MAC policy & security patches

Troubleshoot complex issues with Laptop hardware, drivers and BIOS updates

Analysis of log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security and desktop support teams where relevant

Escalate issues to our 3rd party vendors including Microsoft, Apple, Dell, 1E and Devicelock

Work closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners and Project Managers to support technology across the Collaboration stack

Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set

To act as a Subject Matter Expert for macOS, Windows 10 / 11 and Evergreen across all EUC platforms (Laptop, PC, VDI)

Adherence to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology

Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standards

Own and keep all technical documentation up to date. Closely work with Techhub to provide up to date Knowledge Base support articles and provide scheduled upskilling sessions.

Manage Product enhancement via Agile processes with Product owner

Provide Management reporting of end-to-end services via PowerBI

Ensure the EUC estate meets all Audit requirements.

Extensive technical experience covering the following :

JAMF Administration on JAMF Pro / JAMF Cloud

Microsoft Intune device management and policy configuration

Microsoft Autopilot maintenance and engineering

Enterprise level patching and vulnerability management

Microsoft Endpoint Configuration Manager (System Centre Configuration Manager)

Knowledge of build task sequence in SCCM

Enterprise level Group Policy and Active Directory troubleshooting skills

Advanced macOS and Windows 10 / 11 troubleshooting skills

Browser support and Microsoft Edge enterprise mode configuration

Troubleshooting and optimisation skills in an Enterprise environment

Advanced understanding of Patch Management and Policy creation / implementation.

Experience working in a compliance-driven environment.

Office 365

Ability to deliver custom solutions (via automation or other products) to address non-standard requirements or provide additional value.

Strong understanding / experience of the following products / technologies : Remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy

Active Directory and Group Policy, Azure AD

PKI infrastructure - Certificate Management and NDES