Senior Network Escalation Engineer

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you. What you’ll do :

Dev Escalation Engineer will builds from the ground up to meet the needs of mission-critical applications, and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems.

Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions.

Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements.

Responsibilities :

Serve as the final escalation point for advanced technical issues from support and customer success teams.

Diagnose and resolve deep technical issues across .NET or Golang applications , systems, and networks.

Work on network and protocols heavy systems.

Perform log analysis, code review, and root cause analysis to drive permanent solutions.

Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements.

Provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction.

Create technical documentation, knowledge base articles, and post-incident reports (RCAs).

Identify recurring issues and work proactively to prevent future escalations.

Act as a technical mentor to support engineers and provide guidance during troubleshooting.

Ensure clear and timely communication with internal stakeholders and customers during issue resolution.

What you need to bring :

7 to 10 years of experience in technical support, escalation engineering, or software development.

Solid understanding of networking concepts – TCP / IP, DNS, UDP, RDP, firewalls, load balancers, VPNs.

Strong expertise in .NET (C#) or Golang – capable of reading and debugging code.

Proven experience in troubleshooting and debugging production systems.

Understanding and experience with cloud based systems and deployments.`

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly.

Experience working in customer-facing roles with enterprise clients.