Senior Officer, Branch Operations Manager, Consumer Banking Group

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.

Responsibilities

• Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers
• Manage and lead a team of branch personnel, including tellers, customer service representatives, and other operational staff
• Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Collaborate with other departments and teams within the organization to align branch activities with the overall business objectives
• Analyze branch data and metrics to identify areas for improvement and implement corrective actions
• Provide training and development opportunities for branch staff to enhance their skills and knowledge
• Foster a positive and customer-centric work environment within the branch

Requirements

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

India-Andhra Pradesh-Srikakulam

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Sep 19, 2025, 10 : 30 : 00 AM

Skills Required

Process Improvements, Operational Efficiency