Order Management Specialist (India operations)

Order Management Specialist- Noida

The Company :

Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called “Cognoids,” take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun and rewarding environment.

The Team :

This position is based within our Global Shared Services Centre in Noida, India, and provides order fulfillment account management for our India market by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service, from order acceptance to order delivery, to both internal and external customers. This team works in a fast-paced and challenging, but rewarding, environment.

The Role :

The Order Management Specialist’s role includes the daily booking of customer purchase orders in SAP, along with the management of the orders through the system and associated Customer, Sales and Partner queries that arise. This includes purchase order validation, checking product availability, strict compliance with company booking policies. They also collaborate with key departments on order backlog, order prioritization etc.

Essential Functions

Process email Purchase Orders from end users through Salesforce and SAP

Retrieve orders from partner portal and process into SAP

Verify pricing against customer contract or approved discount matrix

Verify availability of product

Coordinate with Purchasing to determine lead times when supply is not available

Exercise discretion to prioritize product allocations when supply is not available

Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales

Process customer returns and credit note requests in a timely manner

Answer customer inquiries regarding order status, product availability and lead times

Troubleshoot customer issues, responding in timely manner

Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition

Complete self-training modules in SAP as needed

Log customer complaints (CCAR’s) in SAP

Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities

High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude

Customer first mentality

Strong time management skills to effectively prioritize daily tasks

Demonstrated initiative to resolve complex customer issues efficiently

Ability to work proactively and exercise judgment

Strong attention to detail

Strong interpersonal, communication, and customer service skills

Ability to work with others in a professional, responsive, and courteous manner

Ability to work productively in a cross-functional team environment

Strong system skills, including Microsoft Office

The ERP system, SAP and Salesforce system are preferred

Minimum Education and Work Experience Required

BS / BA degree in business

4+ years of experience with account management and customer service in high tech environment

Basic accounting knowledge, understanding of international trade principles and possibilities.