Client Service Executive

Reports to : Manager – Business

Location : Gurgaon (Work from Office)

Experience : Minimum 1 year of full-time experience in Client Servicing ( Media or Digital Agency)

Headline for this Role :

Client Servicing role. Needs to have experience in running digital campaigns for multiple Brands

Role : Client Servicing Executive

Location : Gurgaon

Experience : 1-2 Years Full time experience in Servicing Brands for a Digital Agency or a Publisher

Platform

Shortlisting criteria : At least 1 year of experience at a Digital Agency or a Digital Publisher

Note : This is a full time role based out of Gurgaon

About Parentune

Parentune is the most prompt & verified Helpline for Parents. We are the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents' community, Comprehensive & verified Content & Courses, its proprietary Technology & empaneled Doctors.

We solve 96% of parents’ concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 4 years now, rated 4.9 / 5 on Android Playstore & 5 / 5 on Apple App store. Among other notables, parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch out and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.

Parentune is the only platform which empowers a partner Brand to reach and engage their specific TG with precision targeting. Some of the leading Global Brands across Healthcare, FMCG, Nutrition, Babycare, Women health, Kidswear, Toys, Travel & similar more segments work closely with parentune through the year to build sustained preference & consideration for their Brands.

More about Parentune here :

https : / / www.parentune.com /

Play Store - Android APP

App Store - Apple

As a Client Servicing Executive , you will be responsible for onboarding and driving Clients' (Brand Partners) objectives on parentune. You will collaborate with relevant stakeholders to address the Client's needs effectively and garner renewals from the Clients with superior delivery, insights & servicing. You will ensure that our clients thrive, their brands flourish, and there loyalty & preference for parentune grows stronger. You will be making analytical & insightful presentations for each Brand campaign. A minimum experience of 1 year in a Client Servicing role in the Digital Marketing domain is the bare minimum ask for this role.

Responsibilities :

Brand Renewal Mastery

Conduct the Client campaigns such that they garner superior results & are keen to renew our services.

Craft persuasive, insightful & compelling presentations that resonate with their brand’s essence.

Collaborate with our team internally to ensure collaboration for Client Success & renewal.

Campaign Execution, Optimisation

Mix potions of data, creativity, and strategy to optimize the campaign

Ensure timely deliveries—with a sync up throughout the campaign

Prepare daily & weekly dashboards that reveal the campaign performance

Client Presentations & Feedback

Analyze data to find quantitative and qualitative insights

Create compelling & insightful reports, appreciated by the Clients

Receive and act on Clients’ feedback for win-win

Build solid internal cadence to enhance campaign performance

Keep the excitement bubbling internally with Client campaign results

Relationship Alchemy

Develop and maintain strong relationships with the key stakeholders on the Client side including Brand Managers, Digital Experts, CMOs, and media agencies.

Understand their marketing goals, audience demographics & campaign objectives deeply.

Serve as the primary point of contact, ensuring seamless communication.

Media Maven

Collaborate with internal teams—Technology, Content and Production—to deliver exceptional media experiences.

Resolve any client concerns promptly, ensuring a delightful journey.

Host media events, screenings, and influencer meet-ups.

Must Have Skills :

1. Good with Excel & Data Analytics

2. Great with Powerpoint presentations

3. Good with dashboard creation

4. Good, polite and clear interpersonal communication - verbal and written

5. Relevant experience in handling Digital partnerships and presentation to Brands

Qualifications :

Bachelor’s degree in Media Studies, Marketing, or related field.

Proficiency in communication, data analysis, and media trends.

Ability to balance creativity with business acumen.

Proven experience working as a client servicing executive

Demonstrated ability to work effectively in a team environment

Ability to multitask and prioritize tasks effectively with a Positive attitude

Note :

This is a full time role based out of Gurgaon and is a Work from Office role

Hiring Process :

Each talent is onboarded through the OTT (Onboarding Top Talent), which has 5 steps :

First discussion - Get to know you a little (Online)

Time sensitive exercise followed by a discussion- (in person at parentune Gurgaon HQ)

Second discussion with the hiring manager - (in person at parentune Gurgaon HQ)

Third discussion with the Business Head / Founder -(in person at parentune Gurgaon HQ)

Interaction with the team - future collaborators - (in person at parentune Gurgaon HQ)

Final discussion - in person

Some of these in-person rounds are done on the same day / visit.

We finish our process within 7-10 working days.

Note : We work alternate Saturday half days.

1st, 3rd Saturday half day working, 2nd and 4th Saturdays are off.

30-60-90 days Plan

30 Days Plan

To have a thorough understanding and ownership of existing and currently live Brand partnerships & their SOPs

60 Days Plan

To have a cordial working relationship with the Client side (Brands, Digital Marketing Heads, Agency)

90 Days Plan

Evidence of early traction on renewals, upselling and cross selling with existing Brands