Project Manager- Jira Product Owner
Acuity Knowledge PartnersGurgaon, Republic Of India, IN12 hours ago
Job descriptionOwn the configuration, optimisation, and continuous improvement of Jira Service Management (JSM), including the Customer Portal. Define SLAs, request types, workflows, automation rules, and escalation logic to deliver world-class service experiences. Integrate JSM with HR, IT, and business service functions to enable a unified enterprise service management (ESM) model. Ensure portal branding, knowledge base linking (Confluence), and user experience align with organisational standards. Manage and configure Jira projects, schemes, custom fields, automation, and permissions at scale. Implement integrations between Atlassian products (Confluence, Bitbucket, Opsgenie, Trello) and third-party systems (e.G., Slack, Teams, Salesforce, Oracle). Oversee environment governance including test, production, and sandbox instances. Collaborate with Atlassian administrators and developers to deliver complex workflows, scripts, and data integrations. Manage user access, licensing, and performance monitoring. Translate business requirements into functional configurations using Jira’s native capabilities before resorting to custom add-ons. Partner with cross-functional stakeholders (Finance, HR, IT, Delivery) to standardizesashdash workflows and optimise dashboards and reporting. Develop reporting frameworks and metrics for agile delivery, SLAs, and operational performance. Build and maintain process documentation, governance playbooks, and user guides. Serve as the key liaison between business users, IT, and Atlassian administrators. Communicate platform roadmap, feature releases, and training updates in clear, non-technical terms. Conduct user training sessions, demos, and adoption drives across teams. Foster a culture of self-service, automation, and transparency through Jira best practices. Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline. 7+ years of experience in Jira administration, configuration, or product ownership (Atlassian Cloud or Data Center). Deep technical expertise with Jira Service Management (JSM), Customer Portal, Jira Software, and Confluence. Strong functional understanding of ITSM, Agile, and DevOps frameworks. Experience implementing automation (Jira Automation, ScriptRunner, Power Scripts, or similar). Familiarity with Atlassian REST APIs, webhooks, and integration tools (e.G., Zapier, Workato, or OIC). Exposure to Salesforce, Oracle, or ServiceNow integrations advantageous. Atlassian Certifications (ACP or equivalent) strongly preferred. Exceptional communication skills—able to translate complex platform capabilities into clear, outcome-oriented language for business leaders. Product ownership mindset with end-to-end accountability. Strong analytical and problem-solving ability. Strategic thinker with operational execution capability. High attention to detail in governance, data quality, and workflow design. Collaborative and adaptive in a fast-paced, global enterprise environment.
Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 500 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide.
The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation.
Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder.
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Basic Information
Position Title – Project manager- JIRA Product Manager
Experience Level – 7+
Department - IT
Location – Gurgaon / Bangalore
Role Overview :
We are looking for a Jira Product Owner with deep technical and functional expertise across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Software, Jira Work Management, Confluence, and Bitbucket.
This role will be accountable for owning, optimising, and scaling the Jira platform to support enterprise-wide service delivery, project management, and agile collaboration. The ideal candidate combines product ownership discipline with technical configuration skills, stakeholder management, and a strong grasp of ITSM, DevOps, and agile delivery frameworks.
Key Responsibilities :
1. Product Ownership & Strategy
- Act as the platform owner for the full Jira and Atlassian suite, defining product vision, roadmap, and governance framework.
- Partner with IT, business operations, and project teams to align Jira usage with enterprise goals and the Target Operating Model.
- Develop and maintain a clear backlog of platform enhancements, automation opportunities, and service improvements.
- Drive adoption of best practices in agile project management, service management, and knowledge collaboration.
2. Jira Service Management (JSM) & Customer Portal
3. Technical Configuration & Administration
4. Functional Design & Business Alignment
5. Stakeholder Engagement & Communication
Qualifications & Experience :
Core Competencies :
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Product Owner • Gurgaon, Republic Of India, IN
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