Executive Director, Client Solutions

Job Description Summary

Position : Senior Vice President

Title : Solutioning, Transitions

Reporting Structure : COO

Role and Responsibilities

As Senior Vice President – Solutioning and Transitions, you will be responsible for leading and managing the Consulting and Transitions teams at a leading Insurance service provider. You will play a pivot role in driving a consultative selling approach, ensuring smooth client project transitions, and driving continuous improvement to deliver client and business value across the enterprise.

Your role as Solutioning workstream leader

In this role, you will collaborate with our Client Partner, Business Development and Delivery Teams to develop sound solutions which expand our current client base focused on the Property / Casualty industry in addition to producing consulting revenue. You will be responsible for building, managing, and driving all areas of solutioning across the enterprise, in addition to transitioning of new capabilities and clients. There will be close alignment to the teams with each of the engagements. In addition, you will drive consulting projects and longer-term engagements, leveraging the companies offshore delivery and process excellence teams.

The role includes development and management of the solutioning team, business development within new and existing customers, working with all the company capability units to drive solutions for customers all with a focus on achievement of our annual target’s base growth and revenue of the business.

The key responsibilities are as follows :

• Ownership of cross capability solutioning
• Share, define, develop, and implement a strategic and technical solutioning framework — as a set of integrated processes, tools, and templates to manage solutions for prospects and clients through various sales stages — from initial engagement to ongoing planning, execution, control and close.
• Lead solutioning team strategy and deliver compelling presentations to prospective clients, in conjunction with account managers, business development, capability leaders and subject matter experts.
• Coordination with Capability specific pre-sales teams for creating winning solutions. Collaborate with Client partner / business development, service delivery teams, President and Finance for pricing and margin approval.
• Lead and expand the solutioning in support of client partner and business development teams.
• Work with the Client Partner and Business Development team to nurture business relationships with diverse Property / Casualty insurers / reinsurers / brokers / MGAs — by assisting in the identification of the strategic needs and challenges of insurance organizations and engage with them to drive consulting revenue for the company.
• Use knowledge of insurance and competitors to identify, amplify and communicate differentiators.

In this role, you will be responsible for overseeing and managing the smooth transition of client projects. You will be required to build strong relationships with client stakeholders and drive client focused business and project outcomes. Further effective communication and collaboration across Corporate functions and Delivery teams to ensure that the transitions receive the required support.

Skills and Experience

Prepared for extensive domestic and international travel at least 20% of the time.