Senior Executive Operations and Service

Job Purpose

This position is open with Bajaj Finance Anchor : Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity

Duties and Responsibilities

Customer Service - TAT Tokens customer complaints and NSR / SR closure ManagementDaily cash collection / updating and deposition & Checking and updating agency / branch walk-in selling the insurance and other products to walk in customers Cash & Customer Service / NPS and Audit QueriesService branch maintenance and controlConsistent increase in penetration of CDM / KioskManage escalations with teams (Centralize / HO) for end to end resolutionPetty cash managementMaintain minimal errors in audit report published by HO.

Required Qualifications and Experience

Understanding of cash & customer service related processes and graduate fresher / with experienceAbility to work independently and towards oral and written communication skills

Required Experience :

Senior IC

Key Skills

Animal,Food Service,Joomla,Asset,CISSP,Corporate Risk Management

Employment Type : Full-Time

Experience : years

Vacancy : 1