Reward360 - Manager - Reward Operations & Warehouse Operations

Description : About the job :

Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program

Job Purpose :

To manage end-to-end rewards fulfillment operations, including inventory, kitting, dispatch, courier management, and SLA adherence for multiple clients, ensuring accuracy, timeliness, cost efficiency, and client satisfaction.

Key Operations Management

• Own order processing, kitting, packing, dispatch, RTO, and returns for rewards & gifting programs.
• Manage SKU diversity (physical gifts, vouchers, customized kits).
• Ensure on-time fulfillment as per client SLA (TAT, accuracy, delivery timelines).
• Handle peak volumes during campaigns, festivals, and promotions.

Warehouse & Inventory Management

Kitting & Customization Control

Courier & Dispatch Management

MIS, Reporting & Controls

Order received vs fulfilled vs delivered

SLA & TAT performance

Inventory reconciliation

RTO, NDR & exception analysis

Drive data-based decision making and continuous improvements.

Client & Stakeholder Management

Team Leadership & Manpower Planning

Cost Control & Process Improvement

Compliance, Audit & Safety

Key Skills & Competencies

(ref : iimjobs.com)