Company Overview :
GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.
We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.
Goodscore Raises Series A
Role Overview :
The (Senior) Sales Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment.
Key Responsibilities :
Sales Target Ownership & Delivery
- Take full ownership of revenue targets and ensure consistent achievement month over
month.
Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs.Motivate, guide, and enable the team to drive daily performance and maintain a winningmindset.
Team Leadership & Scaling
Lead and manage a growing team of 300–750+ telecallers through a structuredhierarchy of Team Leaders and SMEs.
Build a performance-driven culture with clear KPIs, real-time feedback, and result-linkedincentives.
Rapidly scale up the team in coordination with recruitment and training teams.Process Excellence & Productivity
Implement structured SOPs, talk tracks, and quality guidelines to ensure processconsistency.
Optimize lead distribution, dialer strategy, and CRM efficiency for maximumconversions.
Use data-driven insights to identify gaps and take corrective actions swiftly.Performance Management & Coaching
Review daily, weekly, and monthly team / individual performance and intervene whenneeded.
Conduct regular huddles, performance reviews, and targeted coaching sessions for lowperformers.
Drive adoption of sales best practices across the team.Compliance & Governance
Ensure 100% adherence to regulatory and internal compliance standards across allsales activities.
Address customer escalations and ensure resolution within defined SLAs.Reporting & Cross-functional Collaboration
Deliver detailed performance reports and forecasts to leadership.Collaborate with Product, Marketing, Tech, and HR teams to align operational goals withbroader business strategy.
Requirements :
Education : B.Tech (MBA preferred) from Tier 2+ colleges (VIT, SRM, KIIT, Symbiosis, Manipal, Amity, Jaypee etc.)Experience : 6 – 8 years in telesales / inside sales leadership, preferably in EdTech (Byjus, Unacademy, UpGrad, PW, SimpliLearn, ExtraMarks etc.)Proven Record : Must have consistently met or exceeded sales targets in previous roles.People Management : Experience managing large teams (200+ agents) and scaling to500+.
Analytical Skills : Strong data orientation with the ability to derive insights and take swiftaction.
Tech Savvy : Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel / Google Sheets.Mindset : High ownership, target-driven, thrives under pressure, and is comfortable infast-moving environments.
